...to be nice.
One of the favourite sayings of Mark and Lard in their time on the Radio One lunchtime slot a while back (before I jumped ship and headed for Ambridge). I know they're not there any more, but the saying holds true, and there seems to have been an outbreak of niceness in these parts today.
That's niceness in the warm fuzzy just-been-dipped-in-chocolate way not any of the other frankly rather more unlovely interpretations.
Exemplar one: midway through morning surgery. A woman attended to renew a prescription for eczema. In closing the consultation she volunteered an observation on the professionalism and patience of our reception staff. This is so not the typical view of GPs receptionists that I felt compelled to feed it back to them. The reason for her admiration related to our previously mentioned "Touch Screen" registration that allows patients to check in without the need to queue just for one of the girls to "Arrive" them on the practice system.
To anyone under 60 and with reasonable eyesight this system is a boon as it frees up the staff for things that need face to face contact and reduces their time standing about waiting to check in. Sadly many of our regular attenders do not fit this demographic, so for the past few days there has been a line of shuffling bemused patients at the screen needing help adapting to the new arrangements. The team have borne this with their customary aplomb, and this morning they were recognized for their efforts. Cue warmth and fuzziness.
Exemplar two: Roy has been struggling to come to terms with the loss of a parent some while ago. By December last he was plainly clinically depressed and in need of chemistry as well as counseling. He dabbled with antidepressants on and off until last month. More off than on in reality. Last month we had "The Talk" and he was finally persuaded to stick with the Prozac for a while. He has managed it. Life still has very few cherries to offer in his personal bowl, especially since he "celebrated" a significant birthday during the month which only served to amplify his sense of loss. Still he acknowledges that he fared much better for having had the meds. He is even willing to continue the course and to return for review in a couple of months. Meantime his recovery is giving him the necessary momentum to actively seek to better his prospects by looking for an apprenticeship. Again at the end of the consultation he took his prescription and headed for the door. As he reached the threshold of the consulting room he looked back at me and said "Thanks very much for this" nodding towards his script. Something that hardly ever happens for ANY medication and least of all for antidepressants.
Doubtless my normal whinging tone will be restored in the fullness of time, but just for today I'm doing very nicely thank you for asking.